Add:Yiwu Sixiang Trade Co., Ltd.
1030,Building 5,Wanda Plaza,Choujiang Street, Yiwu,ZheJiang,China
CERTIFIED BY ISO1 3485, IS09001, GMP, IS022716, BSCI, FDA
For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.
If your order is significantly delayed due to COVID-19, please contact us at Joy@pet-supplies-china.com so we can better assist with your request.
What is your return policy?
For all of the orders placed online and in the showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover the shipping fee for returns at this moment.
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at Joy@chinaadultsuperstore.com
How do I return an order?
You can visit our showroom located in New York City and return your item(s).
Click here to book an appointment
Or, follow the steps below to initiate a return by mail:
Visit our Return Center page.
Enter your order number and email address or phone number used for your purchase
Select the item(s) that you would like to return
You will receive an email confirmation with return instructions once the return request is approved
*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or not receiving your refund. For orders purchased at the showroom, please return the item(s) within 21 days from your purchase day to be eligible for a full refund.
***** For customers returning to our Belgium location, please ensure to include a tracking number for your return package. Otherwise, we will not be able to track your package, and it may largely delay the processing of your refund request.
Can I exchange an item from my order?
Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style, or size, please return the previous purchase and place a new order from our website.
* Visit our Return Center to initiate a return.
When will I get my refund?
Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.
Other Important Notes
Shipping fees are non-refundable.
Return Shipping Fee
We do not cover the shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice.
Customs Fee/Import Duties
Customs fees and duties are non-refundable. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.